Sounds good! Let's chat! email us at santa@knappdesignco.com and we'll make sure to get them answered before you can say "Santa's coming to town".

Of course! We'd love to send a Letter from Santa to anyone! Just include their shipping address when checking out, and we'll make sure to send it their way. You might want to give them a heads up though - since we aren't including a packing slip or anything else in the package, besides the goodies.

Yes! This year we are offering local pick up for those who live in the Denver, Metro area. You can select to pick your letter up from our new studio in the River North Art District in Denver. Select local pickup at checkout and you will receive a notification when it's ready for pickup.

We have refined our process and will be able to get your letters out to you sooner than we were able to last year! Our workshop has been FILLED with envelopes and stickers since September, so we are prepared!  It depends on when you fill out your form. We will begin shipping letters out within 3-5 days after you submit your form, starting November 7th, 2023.

Letters will not ship before November 7th, 2023.

At checkout you will be able to select your own shipping method (UPS, or USPS depending on your address). We will be sending them to you in a recycled cardboard mailer. The outside packaging will be discreet - just a small sticker that says "thank you" and a shipping label. ALL letters that you order will be sent at the same time, in the same package. 

Frequently Asked Questions

What's the difference between a Semi-custom and Standard?

Semi-custom includes a questionnaire with a bunch of questions about their specific achievements, challenges, who they were nice to, and a handful of other details. We use that information to build a unique letter that is made for each recipient! 

The Standard Letter includes customizations like name, age, and gender, but does not include the specific customizations, rather a more generic congratulations.